Shipping Policy
Last updated: July 2026
This policy applies to all orders placed with ASD-Lighting.
Shipping rates
Your shipping rate is based on your order subtotal — the merchandise total after any discounts, before tax and shipping:
| Order subtotal (pre-tax) | Shipping rate |
|---|---|
| Up to $499.99 | $38.00 flat rate |
| $500.00 – $1,399.99 | $89.00 flat rate |
| $1,400.00 or more | Free |
The correct rate is applied automatically at checkout. Applicable sales tax is also calculated at checkout.
Where we ship
We ship to the contiguous 48 US states and Washington, DC.
We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, or APO addresses — checkout will not offer a shipping option for those addresses, so orders to them cannot be placed. We do not ship internationally.
How your order is fulfilled
- Place your order. Payment is made securely by card at checkout.
- Order review. We review and confirm every order before it is processed.
- Fulfillment. We forward your confirmed order to the manufacturer, which fulfills and ships it.
Lead times
Orders are fulfilled by the manufacturer, and we do not guarantee specific ship or delivery dates. If timing matters for your project, reach out through our Contact page before ordering and we'll tell you what we know.
Cancellations and changes
You may cancel your order for a full refund at any time before it has been forwarded to the manufacturer. Once an order has been forwarded, changes and cancellations are governed by the manufacturer's terms — contact us and we'll find out what's possible for your order.
If we can't fill your order
If for any reason we're unable to fill your order, you'll receive a full refund within 2 business days. Refunds are issued to your original payment method.
Problems with your shipment
Please inspect your delivery when it arrives. If anything is damaged or missing, note it on the carrier's delivery receipt at the time of delivery — damage and shortage claims that are not noted on the delivery receipt may be denied. Then contact us through our Contact page. Every return starts with a Return Merchandise Authorization (RMA) from us before anything ships back — unauthorized returns cannot be accepted.
Questions
For anything shipping-related — coverage, freight, order status, cancellations, shipment problems — use our Contact page.