Returns & Warranty
Products we sell are covered by the manufacturer's warranty, under the manufacturer's published terms for each product line. Returns and warranty claims are handled under those terms — here's how the process works.
Confirm your voltage before ordering
Many fixtures are built for a specific input voltage range. Please confirm the voltage at your jobsite before you order — an order placed for the wrong voltage is treated as a customer misorder under the return terms below.
Warranty coverage
Products are covered by the manufacturer's warranty, according to the manufacturer's published warranty terms for each product line. Coverage varies by product line — if you have a question about a specific product, reach out through our Contact page and we'll get you the details.
Starting a return or warranty claim
Every return or warranty claim starts with us:
- Contact us through our Contact page with your order number and a description of the issue.
- If a return is needed, we'll issue a Return Merchandise Authorization (RMA) along with instructions and the address for shipping the item back.
- Once the return is received, the claim is handled under the manufacturer's warranty terms for that product line.
Please don't ship anything back before you have an RMA — unauthorized returns cannot be accepted.
Returns for customer misorders
If you ordered the wrong product (wrong model, finish, wattage, or voltage, for example), contact us within 10 days of delivery. If the product is uninstalled, unmodified, and in its original packaging, we'll issue an RMA. You are responsible for shipping the item to the RMA address. Once we receive and inspect the product, we'll refund 70% of the product price; a 30% restocking fee applies. Original shipping charges are not refunded.
Custom orders
Custom and special-order items may be final sale. We'll tell you before you order if an item can't be returned.
Damaged, wrong, or missing items
Inspect your order at delivery. For freight deliveries, note any visible damage or shortage on the delivery receipt before signing. Then contact us with your order number and photos within 5 business days of delivery. Keep the product and all packaging until the claim is resolved. Items damaged in transit, or items that don't match what you ordered, are handled at no charge to you.
Cancelling an order
You can cancel your order for a full refund at any time before it has been forwarded to the manufacturer for fulfillment. After that point, changes and cancellations are governed by the manufacturer's terms. If you'd like to cancel, contact us as soon as possible through our Contact page and we'll confirm where your order stands.
If we can't fill your order
If for any reason we're unable to fill your order, you'll receive a full refund within 2 business days.
Refunds
Refunds are issued to the original payment method.
Questions
Reach us through our Contact page — include your order number if you have one.